TrustLine is a tool used by USA Guides to thoroughly search the backgrounds of a Transport Guide (Agent), to determine if an applicant has criminal convictions or substantiated child abuse reports in California. TrustLine is the only background check authorized by state law to use three databases that the general public, including private investigators and private background check companies, cannot access. These databases include the fingerprint records from the California Department of Justice's California Criminal History System; the Child Abuse Central Index of California; and fingerprint records of the FBI Criminal History System.
If applicants pass the background check they are listed on the TrustLine database. Parents just call 1-800-822-8490 to check on the status of an applicant.
TrustLine is California's registry of in-home child care providers who have passed a background screening. It was created by the California Legislature in 1987 and is a powerful resource for parents hiring a nanny, baby-sitter or Transport Guide. All caregivers listed with TrustLine have been cleared through a fingerprint check of records at the California Department of Justice. This means they have no disqualifying criminal convictions or substantiated child abuse reports in California. TrustLine is administered by the California Department of Social Services and the non-profit Child Care Resource and Referral Network. It is endorsed by the California Academy of Pediatrics.
All employment agencies (nanny and baby-sitter placement agencies) are required by law to register their caregivers with TrustLine upon placement. Transport Escort Services also are required by law to register the individual(s) transporting or accompanying the minor with TrustLine. Transport Escort Services transport minors across state lines to residential facilities with permission from the minor's parents or legal guardian.
"I wanted to thank you and your guides for their help this morning transporting my son to the treatment center. They were prompt, thorough, and professional. The preparation, transport and follow-through was of the highest quality. I had no reservations letting my son go off with them. They coached and encouraged my son during the drive and several hours of waiting time after arriving at the center and I'm sure their interaction with him reassured him. My request for transport was submitted at the last minute and I am so grateful that you were able to accomodate us. I will recommend your service to others. Thanks again! "