TrustLine is a tool used by USA Guides to thoroughly search the backgrounds of a Transport Guide (Agent), to determine if an applicant has criminal convictions or substantiated child abuse reports in California. TrustLine is the only background check authorized by state law to use three databases that the general public, including private investigators and private background check companies, cannot access. These databases include the fingerprint records from the California Department of Justice's California Criminal History System; the Child Abuse Central Index of California; and fingerprint records of the FBI Criminal History System.
If applicants pass the background check they are listed on the TrustLine database. Parents just call 1-800-822-8490 to check on the status of an applicant.
TrustLine is California's registry of in-home child care providers who have passed a background screening. It was created by the California Legislature in 1987 and is a powerful resource for parents hiring a nanny, baby-sitter or Transport Guide. All caregivers listed with TrustLine have been cleared through a fingerprint check of records at the California Department of Justice. This means they have no disqualifying criminal convictions or substantiated child abuse reports in California. TrustLine is administered by the California Department of Social Services and the non-profit Child Care Resource and Referral Network. It is endorsed by the California Academy of Pediatrics.
All employment agencies (nanny and baby-sitter placement agencies) are required by law to register their caregivers with TrustLine upon placement. Transport Escort Services also are required by law to register the individual(s) transporting or accompanying the minor with TrustLine. Transport Escort Services transport minors across state lines to residential facilities with permission from the minor's parents or legal guardian.
"I am so grateful that USA Guides Inc. was recommended to me when my husband and I decided to send our son Matt to Eagles Nest School. Your guidance on the phone during my initial contact was very helpful, you were patient and answered all my questions. When Ron Buck contacted me I received the same professionalism that I received from you. Ron was very helpful in making me feel comfortable about Matt's transportation to the school. When Ron and Robert arrived at our home their calm demeanor helped my feel less nervous. Matt did show some resistance upon leaving the house, but the situation was handled quickly. When Ron called me from the plane he assured me that Matt was OK, he calmed down in the car and everything was going smoothly. After Matt arrived at Eagles Nest Ron again called me to give me more details of the trip. I appreciated his report and felt relieved that Matt was with two men with compassion and understanding. I think that both Ron and Robert made a difficult situation more comfortable for Matt. I have nothing but high praise for your company and especially feel that Ron Buck and Robert Skinner are top professionals and would recommend your services to my friends and family. Thank you very much."