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"I want to tell all of you how pleasant you made this transaction. You took a horrible event and made it a very peaceful and serene experience for both my family and Dalton. I was very nervous not knowing what to expect, especially from the transport team. Joe was amazing and very understanding as all of you have been. Joe made the trip for Dalton a nice one versus something horrible. He was in contact with me every step of the way and for that, I thank him. Thank you all for making this experience less traumatic. I will definitely recommend you guys to all the parents out there needing help. Thank you again!"